Warranty FAQs

We want to take the time to update you on our Bullet Proof warranty service plan. Airtime will no longer be servicing [u]future[/u] kite sales in North America under the Bullet Proof  warranty policy, all past kites will still be covered however 60 customers were effected. We have moved to another warranty provider in order to  reduce the expense of this program. Approximately sixty customers have been effected by this change in policy, if you have received an email from airtime that means you were effected but are still covered. If one of your customers inquires about this please update them about the change in service and ask them to contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Warranty FAQ:

What is the bullet proof warranty?
The bullet proof warranty is a free extended warranty provided by eclipse kites. The warranty covers any and all damage to your kite. You must register your kite in order to qualify for this service.

Is the Bullet Poof Warranty valid worldwide?
All 2009+2010 kites sold are covered under the Bullet Proof Warranty. We have moved warranty providers to offer better efficiency.

How do I register my kite?
Go to Eclipsekites.com and register your kite there.

My kite broke, how do I make a claim?
Please visit eclipsekites.com and enter your registration number. A repair ticket will then open with instructions, please fill out the repair ticket and ship your kite to the repair address indicated on the ticket. Your kite wiinll be repaired and sent back to you.

What if there is no repair facility in my country or area?
Unfortunately its impossible for us to have a repair center in every country in the world. However we continue to make arrangements and deals with repair shops so hopefully one will be available soon. In the meantime you can ship your kite to any repair facility listed on eclipsekites.com and your kite will be fixed free of charge.

Who pays for shipping?
You. The rider must list a valid credit card number so we can charge you for return shipping.

I have a school are my school kites covered?
No sorry due the abuse school kites receive they are NOT covered under the warranty program.

I’m a pro Eclipse rider and got my kites for free or a reduced price is my kites covered?
No sorry your kites are not covered under the bulletproof warranty.

My bladder broke, can I fix my kite myself if I don’t want to send it in?
Yes you can, please fill out a repair ticket on eclipsekites.com and we will send you out a new bladder. A shipping charge will apply.